Cash-on-delivery (COD) policy that includes an advance payment component can help reduce order cancellations and ensure customer commitment

• 1. Purpose of Advance Payment

  To prevent misuse of the COD option, a small, non-refundable advance payment is required on all COD orders. This helps cover delivery logistics and discourages order cancellations.

• 2. Advance Payment Amount

  For orders above a certain value (e.g., ₹1099.00, ₹1999.00, ₹2999.00), an advance payment of a small percentage (e.g., ₹99.00, ₹249.00, ₹349.00) is required. This amount will be deducted from the total price at the time of delivery.

• 3. Payment Methods for Advance

  The advance payment can be made via [list acceptable payment methods like debit/credit card, digital wallet, bank transfer, etc.]. Once the advance is received, the order will be confirmed for COD.

• 4. Balance Payment

  The remaining amount is to be paid in cash upon delivery. The customer must have the exact amount ready, as delivery agents may not carry change.

• 5. Refunds for COD Orders

  Advance Payment Refunds: The advance is non-refundable if the customer cancels the order after shipping or refuses the delivery.

  Product Refunds: If there is an issue with the product (e.g., defective or wrong item), a refund will be processed per our [Company’s Return/Refund Policy]. In such cases, both the advance and balance will be refunded to the customer upon successful product return.

• 6. Order Cancellation

  If an order is canceled before shipping, the advance payment will be refunded or credited as per the company's cancellation policy.

• 7. Repeated Order Cancellations or Refusals

  Customers with repeated order cancellations or refusals may be restricted from using COD or may need to pay a higher advance fee.

• 8. Eligibility

  COD with advance may not be available for high-value orders, remote locations, or international deliveries. Eligible orders will have the option automatically available at checkout.